Terms and Conditions
Folk art gifts
Some of the pieces you may buy in the gift section are folk arts, please remember that most of them are handmade, therefore no two pieces will be exactly alike. Different designs, colors and some imperfections are part of them. That is the charm of folk art. You may not get the exact same piece that you see in the picture, although we do our best to get similar ones.
Texas sales tax of 8.25% will be calculated on all Texas sales.
In Mexico2Us we really care about your privacy, therefore your personal info is never sold, shared or forwarded to anyone else. We will use your information to send what you bought from us and give follow up to your purchase. Later on we will like to inform you about sales, special events or news about Mexico2Us, if you do not want to receive our emails you are able to unsubscribe at any time.
You can shop at Mexico2Us with confidence, we work with Shopify who is certified Level 1 PCI DSS compliant. Shopify meets all 6 categories of PCI standards. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
Shopify is very serious about securely hosting our online store and have invested significant time and money to certify their solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, they work really hard to ensure their shopping cart software and ecommerce hosting is secure.
For more information, visit https://www.shopify.com/pci-compliant.
Refund / Cancellation policy
At Mexico2Us, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately and please send us pictures. We will be happy to replace and damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.
Refunds will be available for up to 30 days from the day you receive your order, no refunds will be available after the 30-day returns period has expired.
If the return is not the result of an error by Mexico2Us, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.
Since most of our handcrafts are extremely fragile, we wrap them with lots of bubble wrap and secure them with foam peanuts within the box so that the item doesn’t move around. In some cases, we also put FRAGILE stickers around the box so that your package is handled with care. Please try to do it as similar as possible.
We will credit you for the original purchase price of your merchandise.
IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving to us.
Send returns to:
12406 Lakeshore dr
Montgomery, TX 77356